Returns Policy

Returned Items Under Warranty

All returns are at the sender’s expense. 
Nrg4 distribution will not arrange or pay for collection of goods to be returned.
Returns will only be accepted with a valid returns number. Please fill in completelty the online returns form (link here:http://nrg4.co.uk/account/return/insert) - this will generate a unique RMA number for tracking. 

Do not replace or credit any products to your customer, before returning the product to Nrg4 Distribution
.
Any customer (dealer), who promises to refund or replace an item without authorization from Nrg4 distribution, does so at his or her own risk.
Nrg4 distribution  will endeavour to deal with warranty issues within 48hrs of Upgrade receiving the product.
Nrg4 Distribution will repair or replace faulty parts only and not complete assemblies.If Direct replacments cannot be suplied an equal alternative will be.

Nrg4 Distribution  representatives and sales representatives are not authorized to collect goods, give return numbers, authorize
credit or replacement of product